Today wasn’t a great one for Samsung.
The company’s foldable smartphone, the Galaxy Fold, has been having all sorts of screen problems after it was sent out to tech journalists this week.
And by problems, we mean that the screens were actually breaking.
Hours after these reports began to surface, Samsung released a statement saying it would be investigating the issue.
The company also added that removing the screen’s top protector — something which didn’t carry a warning — could be the source of the problem.
“A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter,” a Samsung spokesperson told Mashable.
“Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches.
“Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.”
Despite the problems and questions about the Galaxy Fold’s durability, it appears that Samsung still intends to have the $1,980 device on sale in just over a week’s time on Apr. 26.