Apple is providing iPhone 7 owners with free repairs if they have one of the “small percentage” of devices that do not properly connect with a cellular network.
The affected iPhone 7 devices will show “No Service” in the status bar at times even when cellular coverage is available in the area. The defect comes from a failed component on the main logic board, according to Apple’s website.
The affected devices were manufactured from Sept. 2016 to Feb. 2018 and were sold in China, Hong Kong, Japan, Macao, and the U.S., according to Apple.
Apple also listed the model numbers that are covered:
All faulty devices are eligible for free repairs from Apple, as long as any other issues, such as a cracked screen, are fixed ahead of time. Devices should also be backed up to a computer via iTunes or to iCloud prior to sending it for repairs.
To get the repair started device owners can visit an Apple authorized service provider or Apple retail store, or they can contact Apple technical support. The company’s website says some repairs may be restricted to the region of purchase. Customers are only eligible if their affected devices were purchased within the last two years.