5 Ways Service Management Software Has Changed In The Past Decade

The service calls of yesteryear were scheduled via Excel or paper, with administrative staff and service techs struggling to coordinate and patch together something resembling great service. Many companies pulled this off, but for smaller operations, these old manual methods don’t exactly encourage growth.

Enter field service management software. Initially, average companies wouldn’t dream of implementing software solutions to manage their small crews. But over the last decade or so, several factors have turned the tide and made obtaining and switching over to such software much easier.

1. Mobile Everywhere

When tablets emerged, it provided more ways for service techs to stay plugged in while out in the field. However, it was primarily taken on then only by companies that could afford to purchase these devices, and that’s assuming staff was comfortable with these new devices.

It’s easy to identify what’s changed since then. Today, there are more than two billion smartphones in service, with more than 220 million of these in the US alone. Mobility has made service management software easier to use than ever, especially since the average worker is now well-versed in using and managing various mobile devices.

2. Drive Times

When we’re speaking specifically of field workers who make trips to customers outside of the office, you can’t ignore how GPS mapping has evolved over the last decade. Maps are more detailed, more complete, and more accurate than they ever have been.

This means that field service software can access and devise even more efficient routing for technicians making calls, and more projects get completed on or before a deadline.

3. Data

Maybe you’ve heard – this current age we’re living in is all about data. Field service management software has changed the way we staff offices and keep track of business, namely because of the data it provides. Where automation used to be the primary reason for looking into software solutions, data is taking things a step further.

Not only is manual data entry virtually unnecessary, but managers and technicians can instantly access key information that makes using software seem like less of a test of technological knowledge, and more of a magic, intuitive list of answers to all of their questions.

4. Analytics

No company would ever invest in management software unless they felt like it would pay off. The analysis performed or presented thanks to data is now as a trusted business partner to many managers and owners.

They can easily see how everyone is performing, what’s working, and what isn’t. This makes for wiser decision-making with less stress and second-guessing.

5. The Cloud

Cloud computing has cut the cost of field service management software for many. It eliminates the need for a dedicated support staff and server maintenance – two things your average HVAC business, for example, isn’t going to spring for.

With the cloud, people across assorted non-tech industries can access and benefit from services without extra hires or special education.

What was once a costly, learning-intense service for businesses is now mobile and user-friendly. Service management software involves less paper, smaller staff, faster routes, and great data that can help you drive your business to the next level.